Every department of your operation, on one platform.
From sales to seating plans, from the kitchen to the cash desk, from channel integrations to audit: everything Agentora does is organised by department. Jump to your own team’s section.
01Reservations & sales
Every reservation from every channel, in one list.
A quick-reservation form, multi-package and multi-tour bookings and a three-layer price resolver speed selling up. The sales calendar watches capacity; a full tour closes by itself.
Stylised mock · sample data
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Statuses and sources
Optional, guaranteed, cancelled, no-show and awaiting partner approval. Sources: the panel, partner portal, website or channel API.
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Multi-tour, multi-package booking
Several tours and packages in one reservation; adult, child, infant and complimentary counts kept apart. An infant counts for the table, not for the meal.
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Three-layer price resolver
Special price, partner contract price and standard price are resolved in that order. The firm price and the collection price can sit in different currencies.
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Quick form, in-cell editing
A quick-reservation form, in-cell editing in the list and a date strip that shows the daily pax total. Numbers follow YYMMDD-NNN.
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Sales calendar and stop-sale
Per-tour sales window, date-based stop-sale, automatic close at capacity, extra vessel or salon opened for a day, and per-channel blocking.
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QR e-ticket
The reservation card is also an e-ticket: a QR, a tokenised public link (expires 24 hours after the tour day), 8 languages; PDF, email and a WhatsApp share link.
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Reception screen and check-in
Guests are welcomed by scanning the QR; status runs waiting, picked up, checked in or no-show.
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Promo codes
Define a code and it applies in one step in the online booking flow.
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Import from Excel
Import account, product and driver lists in bulk from Excel.
02Operations: vessel, salon, table
Draw the salon, seat the guest.
Define vessels, salons and tables; draw the layout by dragging and dropping. Reservations are spread over tables package by package, and alcohol and non-alcohol guests never get mixed up.
Stylised mock · sample data
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Vessels, salons, tables
Salon capacities, VIP and complimentary tables. You can run several vessels on the same tour on the same day.
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Table layout designer
Build the salon plan by dragging tables into place; a separate layout for every vessel and salon.
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Multi-table assignment
One reservation can sit at several tables. Assignment is kept as one row per package; an infant counts for the table.
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Alcohol / non-alcohol separation
Guests in a reservation are marked as alcohol or non-alcohol and are seated with that split in mind.
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Table-to-waiter (station) assignment
Split tables between waiters as stations; who looks after which table is on record.
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Alcohol entitlement gate
When a package or headcount change reduces the alcohol entitlement, the system asks for a decision: stay free or move to paid? The decision is logged.
03Kitchen, service and stock
From waiter to kitchen, from kitchen to stockroom.
The waiter app knows the package’s complimentary menu and limits; the kitchen screen shows guest and order counts live. Ticket printing, adisyon transfer, stock and recipe costing all feed off the same record.
Stylised mock · sample data
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Waiter app
Tables, adisyon tickets, package menu scope and complimentary-menu check. A category limit shows “Limit reached”; unlimited-alcohol flag.
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Kitchen screen
A tokenised kiosk page that needs no sign-in; 2 physical screens. Meal guests, arriving guests and main-course counters; mark as ready.
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Order categories
Standard, VIP, Complimentary and Extra categories, followed through general and by-table tabs on the kitchen screen.
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Print agent
A Windows print agent; ESC/POS thermal tickets with Turkish characters (CP857). Bar and kitchen printer types, print queue, reprint and a bulk “Print kitchen”.
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Print template designer
Design 58 and 80 mm ticket templates with a block layout or a free canvas.
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Adisyon transfer
Move to another table, merge, or move single items. Only the chef and cashier can do it; a reason is mandatory and an audit trail stays.
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Waiter commission
A per-product commission flag and a waiter commission report.
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Stock
Warehouses, stock cards, vouchers, warehouse transfer, consumption and waste, approved counts, supplier mapping; 7 stock reports.
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Recipe costing
Product cost from the recipe; moving average, FIFO or standard costing.
04Cash, accounting and e-invoice
From the cash desk to the balance sheet, without the retyping.
Multi-currency cash, split payments, POS commission and exchange differences post themselves. Accounting, e-Invoice and day-end all work on the same data.
Stylised mock · sample data
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Cash movements
Reservation and extra-sale collections, account receipts and payments, documented and undocumented expenses, income receipt, refund, bulk receipt, transfer between cash desks.
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Currency, split payment, commission
Currency exchange, split payments with change, POS commission, exchange-rate and rounding-difference vouchers.
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Cash desk types and locks
Vessel cash desk, accounting cash desk and staff cash desk; locks on past days.
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Accounting
Uniform chart of accounts, journal, sales, purchase and return invoices, cheques and notes, trial balance, balance sheet, income statement, aging, VAT report.
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Three VAT modes
No VAT, exclusive or inclusive. Official and unofficial invoice flows are handled separately.
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e-Invoice and e-Archive
Through Nilvera: taxpayer lookup, queue and retry, tax-authority status sync, PDF/XML, incoming invoice import, accept and reject; bulk (merged) e-documents.
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Accounts
Statements, balances, reconciliation, duplicate-account merge, moving a reservation to another account, partner access. Around 1,830 Istanbul hotels autocomplete when you open an account.
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Central-bank (TCMB) rates
Rates arrive automatically when the day opens and are fetched again when the day is closed.
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Day-end
Checklist (optional reservations, uncollected, open adisyon), automatic invoicing, day lock, audited undo, completing missing invoices and a report email.
05Channels and payment
Every door that grows sales, on one capacity pool.
Sales channels, the partner portal, the online booking page and the embedded widget all draw from the same stock. Card payments are taken with iyzico or a Garanti virtual POS.
- GetYourGuide Supplier API: availability, hold, confirm and cancel a booking; price and availability push. Connecting an account is subject to GetYourGuide’s approval process.
- iyzico and Garanti BBVA virtual POS: payment links, 3D Secure, refunds. Card data is never stored in Agentora; the architecture is open to adding another payment provider.
- Online booking and partner portal: 8-language sales on your own domain; restricted sign-in for agencies and hotels.
- Viator, Klook and Headout are on the roadmap; not live yet.
Stylised mock · sample data
06Hotel transfer
From hotel to pier, driver included.
The pickup time derives from hotel and tour by itself; drivers are assigned by drag and drop in kanban, list or grid. The driver app, live tracking and ETA are all tied to the same reservation record.
- Pickup-time hierarchy: transfer point × tour, then region × tour; pick a hotel in the form and the time fills in.
- Kanban, list and grid views; a driver column turns red when capacity is full.
- Driver app and live tracking: “Picked up”, stop order and estimated arrival (ETA).
- 4 transfer reports and a “Manage my reservation” page for the guest.
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07People and field sales
Your office team and your field reps, on the same record.
Payroll, leave and advance records live in the office. The Field Sales module brings regions, GPS-stamped visits and tasks together on one map.
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Human resources
Payroll records
Staff payroll records are kept; amounts are entered by the user.
Leave tracking
Staff leave records are kept.
Advances and staff cash desk
Advance records and a personal staff cash desk; 4 HR reports.
Field salesWeb only
Region assignment
Define the regions your field team works and assign them to reps.
GPS-stamped visits
Record a complaint, suggestion or meeting; outcome positive, negative or follow-up.
Work plan, map, reports
Tasks and work plan, a map of visits and 3 field-sales reports.
08Management and audit
Know what happened, and who did it, at any moment.
Page-level permissions decide who sees and changes what, and every change lands in a per-record history. Over 90 reports put every corner of your business into Excel, CSV, PDF and print.
Stylised mock · sample data
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Page-level permissions
Read, write and delete permission for 90+ page keys; per-user exceptions, chef and cashier flags.
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Strict sign-in security
Separate sign-in for office, driver, waiter and partner; short-lived sessions, lock-out after repeated failures, Turnstile bot protection, server-side screen lock.
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Audit history
A central audit log: who changed a record, when, and from what to what.
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Sign-in and access log
Who entered which page and when; records are kept for 90 days.
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Deletion and cancellation log
Deleted and cancelled records, one row per event: who, when, which record.
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Alcohol audit
Alcohol audit reports, plus the adisyon transfer report.
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90+ reports, 17 groups
From reservations to accounting, from stock to field sales; exported to Excel, CSV, PDF and print.
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Management dashboard
5 operational cards showing the state of the day.
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Separate database, nightly backup
Each business lives in its own PostgreSQL database. Nightly backups with an encrypted EU off-site copy; restore is tested.
09Reports at a glance
90+ reports, in 17 groups.
Reservation, transfer, cash, accounting, stock, waiter, audit and field-sales reports come from the same data; all ready for Excel, CSV, PDF and print.
Excel · CSV · PDF · Print
- Transfer4
- Day-end3
- Waiter & adisyon6
- Kitchen3
- Product sales2
- Stock7
- HR4
- Channel4
- Audit4
- Field sales3
Agentora
See your own departments live.
In a short demo we walk through your operation’s flow, module by module, together.