Transfer point
Linked to a region, optionally to a hotel account, with coordinates and a navigation link.
Tour transfers, part of the booking.
Hotel pickup, arrival at the pier and the return all live inside the reservation. The pickup time derives from the hotel and the tour; drivers are assigned by drag and drop, stop order and ETA are managed, and the guest sees their vehicle too.
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3Views
List, kanban and grid: the same assignments, three ways to look.
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3Time levels
Point × tour, region × tour, manual entry.
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150 mArrival alert
The driver is told when nearing the next stop.
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1830Istanbul hotels
Approximate count; the hotel directory autocompletes when creating an account.
01How it works
From reservation to road, in four steps.
No separate record is opened for the transfer. The pickup point travels with the reservation and the system handles the rest.
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01
The reservation carries the pickup point
Pickup yes or no, which point, return yes or no, room number and transfer note all sit inside the reservation.
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02
The pickup time resolves itself
Point × tour is looked up first, then region × tour. If neither exists, you enter the time.
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03
Drivers are assigned
Drag on the kanban or assign in bulk. A column turns red when capacity is full.
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04
On the road, picked up, done
“Picked up” from the driver app. Stop order and ETA on the panel and on the guest’s page.
02Dispatch board
Drag it, drop it; the driver is assigned.
The Transfers screen shows the same records in three views. Filter by pickup, return or all; bulk assign and bulk remove are built in.
- One column per driver, plus a separate dashed column for unassigned pickups.
- Drag-and-drop assignment; the column turns red when capacity is full.
- The card shows hotel, pickup time and guest count.
- Select rows and assign a driver in bulk, or remove in bulk.
- The driver picker shows plate, capacity, current load and a TÜRSAB badge.
- A dense table by time, point, region and guest count.
- Region tiles with each region’s total guest count.
- See how many guests to collect from which region at a glance.
- The same pickup / return / all filters apply here too.
03Pickup time
Pick a hotel and a tour, the time fills itself.
Pickup times resolve in three levels. The system looks for the most specific rule first, steps up a level if it finds none, and if nothing exists you type the time.
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Transfer point × tour
The pickup time of that tour for a specific hotel or point.
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Region × tour
If the point has no time of its own, the region’s time for that tour.
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Manual entry
With no rule the field stays empty; you write the time.
When a hotel account is created, a transfer point can be created automatically too.
04Driver app
A shift in the driver’s pocket, one tap at a time.
An iOS and Android app plus a web version. Drivers sign in with their own account or with a temporary sign-in link generated from the panel.
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Start the transfer
“Start transfer” is the shift gate. Location is shared only after it.
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Today’s pickups
Hotel, time, guest count, room number and transfer note in a single list.
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Ready shortcuts
Navigate with Apple or Google Maps; call, SMS and WhatsApp shortcuts.
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Picked up
One tap marks picked up, then complete. If it was a mistake, undo.
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150 m arrival alert
The app alerts the driver 150 metres before the next stop.
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Instant notifications
When an assignment changes, a “New Transfer” or “Transfer Updated” notification arrives.
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Day stays open until 05:00
For night tours the driver’s day stays open until 05:00 the next morning.
05Live tracking & ETA
Vehicles on the map, every stop’s time calculated.
As drivers start their shift they appear on the map with name and plate; the last hour of the trail can be followed. Drag the stop order and the estimated arrival is recalculated.
Live · 3 vehiclesLast 1 hour
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Enabled in business settings
Navigation is switched on separately for each business. While off, transfers keep working; only the ETA is not shown.
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Route and waiting allowance
A route with intermediate stops is built for the remaining stops with Google Directions; a 3-minute waiting allowance is added per stop.
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The system suggests, you decide
A nearest-neighbour order is suggested and you change it by dragging. There is a daily call limit per driver.
06Guest side
The guest sees their driver and time too.
On the “Manage my reservation” page, opened with the reservation number and email, the vehicle, driver, live map and estimated arrival are shown. Pickup details also appear on the e-ticket.
- Vehicle, plate and driver name
- Live map and ETA (when navigation is on)
- QR e-ticket in 8 languages
07Records
Point, hotel and driver: defined once.
Transfer points, the hotel directory and driver records are read from the same data in reservations, dispatch and reports.
Hotel directory
Autocomplete from roughly 1,830 Istanbul hotels when creating an account.
Driver record
Plate, make, colour, capacity, TÜRSAB membership, pay type and linked account.
08Reports
Four reports, plus a printable transfer list.
How much work each driver, hotel and region did, and how full the vehicles ran, is ready as a report. Like the other reports, they export to Excel, CSV and PDF.
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Transfers & Pax by Driver
Transfer count and guests carried per driver.
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Pax by Transfer Point (Hotel)
How many guests were picked up from which point.
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Transfer Distribution by Region
Transfers and guests spread across regions.
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Driver Assignment / Occupancy
Assigned guests against vehicle capacity.
09Scope
What it does, what it doesn’t: plainly.
The transfer module is designed to pick tour guests up from their hotel, bring them to the tour and take them back. It is not a standalone transfer product.
Covers
- Hotel pickup and return from the pier, tied to the tour reservation
- Pickup point, pickup time, room number and transfer note
- Driver assignment, vehicle capacity and stop order
- Driver app and live driver tracking
- ETA and the guest tracking page (when navigation is on)
- Four transfer reports and the printable Transfer Report
Does not cover
- A standalone airport or private transfer sales product
- A separate transfer price list or saved route definitions
- Vehicle rental, maintenance or fleet management
- Route optimisation beyond the nearest-neighbour order
Need something different from transfers? Let’s look at it together in a demo. Write to us
10FAQ
What people ask about transfers.
Short answers on scope, location sharing and the estimated arrival.
All questionsWhat does the transfer module cover?
It manages picking tour guests up from their hotel, bringing them to the pier and the return. The pickup time fills itself by hotel and tour; drivers are assigned by drag and drop in kanban, list or grid views; stop order and estimated arrival (ETA) are managed; drivers are tracked live.
The driver app has “Picked up”, complete and undo steps; the guest also sees the vehicle and driver on the e-ticket and the “Manage my reservation” page.
Can it sell airport or private transfers?
The transfer module is designed to pick tour guests up from the hotel and bring them back. It is not a standalone airport or private-transfer sales product.
When is a driver’s location shared?
Location is not shared until the driver taps “Start transfer” in the driver app. Tracking stops when the shift ends. The location is used only on the operations team’s live tracking screen and — if navigation is on — on the guest’s tracking page.
How is the estimated arrival (ETA) calculated?
When enabled in business settings, the navigation feature calculates route and duration for the remaining stops using Google Directions, adds a short waiting allowance per stop and recalculates as order or status changes. When it is off, the system keeps working; only the ETA is not shown.
Agentora
Run transfers together with the booking.
Let’s set up your tour’s hotel pickups in a demo, around the way you already work.